DISTANCE SALES AGREEMENT

1. PARTIES

SELLER
Title: Simur Teknoloji Anonim Şirketi
Mersis No: 0614164031900001
Registry No: 421215-5
Tax Office: Tuzla
Tax ID (VKN): 6141640319
Address: Ahmet Yesevi, Kerem Sk. No:9, 34903 Pendik/İstanbul
E-mail: [email protected]

BUYER
The real or legal person who purchases services through the platform. The BUYER's identity, address, and contact information consist of the information entered electronically into the platform during the order and are included in the contract copy specifically prepared for the order.

2. SUBJECT

The subject of this Agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts regarding the sale and performance of the digital service (SaaS - SEO Automation) ordered electronically by the BUYER from the https://kaf.simur.org website belonging to the SELLER, the characteristics and sale price of which are specified during the order.

3. SUBJECT SERVICE AND PRICING

The purchased package/service, service duration and period, total amount including taxes, and payment method are clearly shown to the BUYER during the payment step and recorded in the contract copy specifically prepared for the order.

All package prices are in US Dollars (USD); collection is carried out in Turkish Lira (TL) based on the exchange rate valid on the day the payment is made. Credit card collections and card storage processes are performed through the iyzico payment institution infrastructure licensed by BRSA; the SELLER does not store the BUYER's card information in its systems.

4. PAYMENT AND PERFORMANCE

The BUYER pays the order amount via credit card or debit card. Payment transactions are carried out through the iyzico payment institution infrastructure licensed by BRSA.

The purchased KAF AI subscription or AI Credit is instantly defined to the BUYER's account following the successful completion of the payment, and the service is deemed performed.

Subscription packages are automatically renewed and charged in the selected period (monthly, etc.) unless canceled by the BUYER.

Modules the BUYER purchases in addition to the Service (e.g. LinkedIn Feed, social media planner, social media inbox and similar; all add-on modules are covered) are sold with AI Credits: both the first purchase and every renewal are made with the AI Credits corresponding to the module's fee for that period. For this reason the invoice shows a separate "AI Credits" line item for that amount instead of the module name. Unless the BUYER turns renewal off, the module renews automatically for the selected period (monthly or yearly). The renewal fee is charged together with the plan payment and shown as a separate line item on the same invoice if the BUYER has a monthly subscription plan; if the plan is not monthly, if there is no plan, or if the module was purchased yearly, it is charged to the saved card on the module's own renewal date; if there is no saved card, it is deducted from the BUYER's AI Credit balance. If it cannot be collected, the module closes at the end of the period. The BUYER may turn renewal off at any time from the panel; a module whose renewal is off stays active until the end of the paid period and no refund is made for the remaining time.

Purchases made through the KAF-AI mobile application are processed by the payment infrastructure of the Apple App Store or Google Play. In this channel, collection, invoicing, renewal and cancellation are subject to the rules and policies of the relevant application store, and the invoice is issued by that store.

KAF Loyalty Program: Subscription payments made by the BUYER by card on the website and successfully collected are recorded on the KAF Loyalty card as "paid months" equal to the term they cover (monthly 1, 6-month 6, yearly 12). For every 6 (six) paid months, the next charge is postponed by 1 (one) month without any additional fee and the subscription term is extended by the same period. If the subscription payment is not collected within 48 (forty-eight) hours of the period end, or payments start being made through another payment channel, paid months not yet turned into a postponement are reset; a retry collected after this period or purchasing again after the term has ended does not change this. Cancelling the subscription does not reset the card until the period ends. Gifted subscriptions and subscriptions fully covered by a discount are not recorded. The SELLER may end the program at any time or change its terms prospectively; the postponement right of cards completed by that date is reserved. The postponement right cannot be converted into cash, transferred or refunded.

5. RIGHT OF WITHDRAWAL AND REFUND POLICY (NO REFUND)

The service subject to this Agreement falls within the scope of digital services performed immediately in an electronic environment and intangible goods delivered immediately to the consumer.

In accordance with subparagraph (ğ) of Article 15 of the Regulation on Distance Contracts ("Contracts regarding services performed immediately in an electronic environment or intangible goods delivered immediately to the consumer"), the BUYER does not have a right of withdrawal.

Accordingly, for purchased subscription packages, special packages, or AI credits, no partial or full refunds shall be made under any circumstances regardless of usage status. In the event that the BUYER cancels their subscription, they shall continue to use the service until the end of the period for which they have made the payment.

For purchases made through a mobile application store, refund requests are submitted directly to the relevant store and are resolved by that store under its own policy. In the event of such a request, the BUYER expressly consents to the SELLER sharing the usage and consumption information of their account — the extent to which the service has been used, account and purchase history, and prior refund records — with the relevant application store for the purpose of evaluating the request.

If a refund is granted by the application store, the BUYER's access rights arising from that subscription terminate as of the refund date, and the SELLER downgrades the account's package entitlements to the free plan.

6. AUTHORIZED COURT

In the application of this Agreement, the Consumer Arbitration Committees in the BUYER's place of residence, up to the value announced by the Ministry of Customs and Trade, and the Istanbul (Anatolian) Consumer Courts and Execution Offices shall be authorized.

The BUYER is deemed to have read, understood, and accepted all the terms of this Agreement when performing the payment transaction through the platform.